FAQ
What kind of payment methods do you take?
We accept all major credit cards, including Visa, American Express, Discover and MasterCard, and Paypal.
What is your return policy?
All sales are final. Exceptions and exchanges are made on a case-by-case basis. Please reach out to us via email at management@sofyawang.com to request an exchange. We do not offer refunds.
I received my order, but I received a different style/size than ordered. What should I do?
Please contact us via email as soon as possible and provide me with a photo of the incorrect item received next to your packing slip. From there, we will get back to you as soon as possible, within 3-5 business days and we will instruct you on how to further resolve this issue.
How long does shipping take?
Please allow 2-3 business days for your order to process for shipping as we make the effort to fulfill your order as soon as possible. If you need any assistance with your order, please contact management@sofyawang.com.
Note that we will not be able to make any changes to your order after it has shipped. We are not responsible for non-delivery due to errors in the address that you provide.
We are located in Los Angeles, California and all orders will be shipped out from this area. If you are located within the United States, it typically takes about 3-5 business days for your order to ship to you. For international destinations, shipping times may vary.
My tracking codes states my package was delivered, but I did not receive it.
Please contact the shipping carrier that was used to deliver your package and open a claim/investigation. It will take about 5-8 business days for your claim/investigation to be closed. Once confirmed as “lost” by the shipping carrier, please reach out to our customer service to move forward.
My bank account states that I have been charged for an order, but I did not receive a confirmation email. Did my order go through?
If you did not receive a confirmation email, your order did not go through despite your card being charged. Depending on your bank, the failed transaction will reverse in 2-5 business days and will be re-deposited into your account. However, if you entered the wrong email address, feel free to contact customer service to correct the email address on file.
Need more help?
Please contact management@sofyawang.com for any of your questions or concerns regarding your order, we'll be glad to assist.